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A Wallasey man says he is struggling to live a normal life after months of problems with his Royal Mail post not arriving on time, as reported by the Liverpool Echo.
Billy Robinson, 28, who lives in the Seacombe area with his partner Oliver Palin, said their post began arriving irregularly in July 2026, despite previously being delivered daily.
Billy told the Echo the delays initially lasted a week before stretching to two or three weeks. In mid-August, the couple received a large bundle of letters after going around a month without a delivery.
Royal Mail previously reported delayed deliveries to some Wirral postcodes due to sickness, absences, and local factors back in August. However, these were across Heswall, Hoylake, and New Ferry.
Where Billy and Oliver live, their post code was not affected at the time.
The issue has left the couple waiting for important documents, including benefit forms and health insurance paperwork.
Oliver recently reapplied for Personal Independence Payment (PIP), but his forms arrived weeks later than expected, prompting the Department for Work and Pensions (DWP) to contact the couple to ask where the paperwork was.
Billy also experienced delays receiving documents relating to his workplace health insurance, which took between one and two months to arrive.
He said the missing paperwork had caused problems with his employer, who needed the documents returned and filed.
Both Billy and Oliver are disabled. Billy has ADHD, autism, Tourette's and OCD. Oliver has autism, anxiety and degenerative disc disease affecting his spine.
The unreliable deliveries has given the couple additional stress and pressure, particularly given their wait for important documents. Billy told the publication that the delays are "debilitating" as he is trying to work and live.
As for the couples' finances, they've had to consider other financial means while they wait for important documents to arrive.
Oliver has attempted to contact the postal service through its text service for deaf customers, but they've alleged they've not had a response, even after a month.
"A bit of communication goes a very long way, especially when you are worried about finances and letters and important work documents. I don't feel like I can rely on the post service to deliver me really important information without paying through the teeth for it to be sent via a signed service. So what should be an affordable 'pop it in the postbox, you know it's going to be there in a few days,' now it could be weeks," Billy told the Echo.
Weirdly enough, the couple said they've received tracked packages normally, even with the problems of receiving their daily post.
A Royal Mail spokesperson said in a statement: "We know how important it is that customers receive their mail when expected, particularly important correspondence relating to healthcare and benefits.
"We take these concerns seriously and will raise them with the local delivery office."
